💡 Feature Requests

Summary: AI-powered inbox: classify and auto-respond to abandoned cart & welcome series replies using natural language Description: E-commerce customers running abandoned cart and welcome series campaigns need intelligent reply handling beyond basic keyword matching. The request is for an AI layer that classifies inbound SMS/voice replies in natural language, then automatically responds with contextually appropriate copy or triggers an opt-out. Handling edge cases like ambiguous questions, objections, and intent signals that keyword triggers miss entirely.

As a customer, when someone replies to one of our SMS or MMS, I want to get an email with the name of the Broadcast, Campaign, or Trigger. Also, all the default contact info of the person who replied and the actual message they sent.

As a customer I want to make sure my SMS messages don't get filtered by the carriers becasue my message doe snot fit the guidelines. I would like to see a feature to implement a filtering system for SMS messages that allows customers to audit messages deemed suspicious. This feature aims to enhance message security and provide users with the ability to review potentially harmful content. Approved Criteria Implement a filtering mechanism for SMS messages based on predefined criteria. Provide an option for users to audit filtered messages. Ensure that legitimate messages are not incorrectly flagged as suspicious.

As a customer, I want to export all the Clicks for a single broadcast. It seems the clicks attribute is connected to the contact, not to the broadcast.

I want the ability to use my own Custom Domain as a short URL for text messages.

As a customer, we feel our contacts will think the new Call Loop shortened link will seem like a spammy link

As a user, I want the ability to automatically shorten my links when I send out an SMS from my HubSpot workflow.

I want the ability to send to only Valid contact phone numbers (mobile, voip, etc) and skip the Invalid numbers for my Broadcasts, Triggers, and Campaigns.

As a user, I want the ability to convert my SMS into an MMS without adding media.

The user would like to know if it’s possible to see which links recipients clicked on within a message.