Add fallback option in campaigns
H
Harlequin Anglerfish
As a customer, I would like a fallback option in campaigns, like the one in broadcasts, so I can use campaigns without losing that functionality.
Created by Sarah
Chris Brisson
Hey Harlequin Anglerfish — thanks for calling this out. Just to make sure we’re thinking about the same “fallback” you have in broadcasts: which fallback behavior are you looking to replicate in campaigns, and what should it do when it triggers? Also, in a campaign flow, when would you expect that fallback to kick in (delivery failure, skipped step, no response, etc.)? And what’s the main pain point you’re hitting today without it in campaigns (what happens now vs. what you need to happen)?