💡 Feature Requests

As a customer, when I customize my list view, such as changing or rearranging columns, I want those settings to be saved. That way, when I leave the page and come back, my view stays exactly the same. Additionally, I’d like the option to filter custom fields in alphabetical order for easier browsing.

Summary Users need the ability to bulk edit custom field values for a selected group of contacts within a List. Currently, bulk editing only allows adding/removing contacts from predefined Lists — but custom fields cannot be bulk modified, which limits workflow efficiency and causes significant repetitive work. Current Behavior When selecting multiple contacts and choosing Edit Lists, the modal that appears includes: * Add to * Remove from * A static selector for Lists However, the Custom Field Choices tab (highlighted in the screenshot) is not functional — users cannot select or update custom fields in bulk. This forces users to edit each contact individually, which is highly inefficient for campaigns, tagging, lead scoring, pipeline stages, and broadcast segmentation. Requested Enhancement Enable bulk editing of custom field values directly from the List view. Specifically, users should be able to: Select multiple contacts Click Edit Access a tab called Custom Fields Apply bulk updates to any custom field, such as: * Dropdown fields * Text fields * Status fields * Multi-select fields Save changes and apply the update across all selected contacts instantly Why This Feature Is Needed (User Impact) Without bulk editing for custom fields, users face the following pain points: * High manual workload: Editing each contact individually is slow and inefficient * Inconsistent data: Hard to maintain clean, accurate segmentation * Campaign delays: Users cannot quickly retag or reclassify contacts after broadcasts * Reduced adoption: Users who rely heavily on segmentation (sales, marketing, SDR teams) are blocked from using advanced workflows This enhancement would save significant time and greatly improve campaign preparation, lead management, and reporting. Value / Business Impact * Faster workflow → more broadcasts, more segmentation, more platform usage * Higher customer satisfaction due to reduced manual labor * Enables more sophisticated automation and follow-up sequences * Encourages deeper use of custom fields, improving data quality Example Use Cases * Tagging all “No Answer” cold leads as “Delivered” * Updating hundreds of contacts after a broadcast to apply new workflow statuses * Reclassifying leads by region, industry, deal stage, or product interest * Quickly marking all delivered messages with a custom flag

Summary Requesting the addition of a running totals row at the bottom of the Broadcasts dashboard to display cumulative metrics across all broadcast campaigns. Current Behavior At the moment, the Broadcasts table shows metric totals per individual campaign only. There is no aggregated view showing the combined totals of: Total sends Successful deliveries Clicks Pending Callbacks Failed Conversions Revenue Users currently need to manually export or calculate these numbers, which becomes time-consuming and increases the chance of error—especially when managing multiple campaigns at once. Requested Enhancement Add a fixed Running Total row at the bottom of the Broadcasts list that automatically sums all numeric columns. This row should dynamically update based on visible data (e.g., if filters or date ranges are applied). Purpose / Value A Running Total section would allow users to quickly: Track aggregate performance across campaigns Measure overall reach and engagement Evaluate campaign ROI in real time Compare total outcomes between different time periods Avoid manual spreadsheet math when reporting results This enhancement would significantly improve visibility for marketing, sales, and account management use cases. Example Layout (Visual Reference) As shown in the highlighted section of the screenshot (attached), the totals row would appear beneath the Broadcasts table, displaying sum values for each metric column.

As a user, I want the ability to turn my own voice into an AI text-to-speech message.

The customer has requested the ability to use voice cloning for voicemails. Currently, the text-to-speech voices are not perceived as natural enough, and they would like the option to clone a real human voice to improve personalization and engagement.

When a campaign is disabled, messages that were already scheduled still get sent. Customers want the ability to stop all future messages right away when they disable a campaign. This avoids sending anything by accident.

As a customer I want to make sure my SMS messages don't get filtered by the carriers becasue my message doe snot fit the guidelines. I would like to see a feature to implement a filtering system for SMS messages that allows customers to audit messages deemed suspicious. This feature aims to enhance message security and provide users with the ability to review potentially harmful content. Approved Criteria Implement a filtering mechanism for SMS messages based on predefined criteria. Provide an option for users to audit filtered messages. Ensure that legitimate messages are not incorrectly flagged as suspicious.

As a user I want to process my call list via Ringless, any failed ringless I want to process as Voice. Currently, I have to pull a report and create a new broadcast for the voice, but if there was logic available in the Campaign interrupts I could do a single campaign flow that processes both the ringless and the voice.

Several customers have shared that they need a simple way to export their messaging activity — including SMS, Ringless Voicemail, and Voice Broadcast — into a CSV file. Right now, reporting is limited to viewing individual broadcasts. There’s no way to download overall activity, totals, or summaries in one place. Why this is useful: Quickly answer questions like “How many messages were sent today?” Build your own dashboards or analytics Combine data from multiple broadcasts Share reports with other team members What customers are requesting: A button or option to export messaging data to CSV, allowing more flexible reporting and deeper analysis. If this feature would help your workflow, please vote for it!