💡 Feature Requests

As a customer, when someone replies to one of our SMS or MMS, I want to get an email with the name of the Broadcast, Campaign, or Trigger. Also, all the default contact info of the person who replied and the actual message they sent.

I want the ability to use the Call Loop API.

As a user, I want to see a dashboard to see the stats on my account for broadcasts, campaigns, triggers, and more.

As a user, I'd like the ability to show my company name as the caller ID for my ringless voicemails.

As a customer, I want to filter out or segment contacts that return specific error codes after an SMS broadcast.

Some of our members have picked up the phone on the first ring and heard silence. Then they called us asking why we called. We’d like to see the system play the voicemail recording when they pick up the phone instead of silence.

As a user I want to send RCS messages.

Summary: AI-powered inbox: classify and auto-respond to abandoned cart & welcome series replies using natural language Description: E-commerce customers running abandoned cart and welcome series campaigns need intelligent reply handling beyond basic keyword matching. The request is for an AI layer that classifies inbound SMS/voice replies in natural language, then automatically responds with contextually appropriate copy or triggers an opt-out. Handling edge cases like ambiguous questions, objections, and intent signals that keyword triggers miss entirely.

Call Loop would ask the customer essential questions about the campaign they want to build, and it would use Call Loop tools to create the sequence with an AI voice for calling tools

Managing audio files and broadcasts can get difficult as accounts grow. Right now: * There’s no way to organize audio files or broadcasts (no folders or structure) * The search/filter only works as exact match, making it hard to find files quickly * Users end up scrolling through long lists or even deleting old content to stay organized It would be really helpful to have: * Folders or grouping for audio files and broadcasts * Improved search (contains / partial match) * Better overall organization tools This would make campaign setup much faster and improve usability, especially for high-volume users. 🚀