You can now pass a dynamic audio file directly into your Custom Ringless Voicemail (RVM) webhook using a new audio= parameter.

This update makes it easier to send dynamically generated or externally hosted audio files without pre-configuring them inside the platform.

You can now append the following parameter to your Custom RVM webhook URL:

&audio=YOUR_AUDIO_FILE_URL

When included, the system will:

Webhook URL:

If the request is successful, you will receive a confirmation response including a message ID indicating the voicemail has been queued.

This enhancement allows you to:

Send fully dynamic RVM audio

Use AI-generated or personalized audio files

Trigger voice drops from external systems

Integrate more flexibly with CRMs and automation platforms

No need to pre-select static audio files in your campaign.

The audio file must be publicly accessible

Supported format: MP3

File must be reachable at the time of the request

This update provides greater flexibility and automation control for developers and advanced users leveraging Custom RVM triggers.

For setup assistance, please contact support or refer to the API documentation.

We’ve improved how PhoneChecker works for SMS.

Before any SMS is sent, we now automatically validate that the phone number is taxable and eligible to receive SMS messages, at no cost to you.

That means every SMS send is checked to ensure the number can legally and technically receive your message.

SMS numbers are automatically validated before sending

This validation is free for SMS messages

Only taxable, SMS-capable numbers are eligible for delivery

Sending to non-taxable or invalid numbers can:

Waste credits

Reduce deliverability

Hurt engagement rates

Impact your sender reputation

By validating numbers automatically, we help ensure:

✔️ Higher deliverability

✔️ Better ROI

✔️ Fewer wasted sends

✔️ Stronger compliance

You don’t need to take any action; it’s built directly into the SMS sending process.

Cleaner data. Smarter sends. Better results.

We’ve added a new Opt-In Status column to the Contacts table to give you clearer visibility and better compliance control over SMS and voice communications.

You’ll now see subscription status icons for:

This column is enabled by default and allows you to quickly identify which communication types a contact is subscribed to.

Contacts can now opt out of specific message types:

Hover over the icon to see the exact opt-out status.

We now distinguish between two types of unsubscribes:

This ensures compliance and protects your sending reputation.

Broadcasts now automatically respect opt-in status:

No manual filtering required.

At this stage, the Opt-In Status column does not yet fully replace overall contact status logic. Additional improvements to subscription handling are planned in upcoming sprints.

This update gives you:

More improvements to subscription management are coming soon 🚀

We’ve added Do Not Call (DNC) scrubbing and validation for Voice Broadcast and Ringless Voicemail campaigns.

This feature automatically checks your contacts against DNC databases and blocks restricted numbers from receiving voice or ringless messages.

With DNC Scrubbing enabled, you can now:

Automatically validate contacts against Do Not Call databases

Mark contacts as DNC = Yes or No

Block DNC contacts from Voice Broadcasts

Block DNC contacts from Ringless Voicemail

View DNC contacts in a dedicated tab

Manually validate individual contacts

Choose to validate only new contacts or your entire list

Go to Usage

Enable DNC Lookup

Choose:

Validate only new contacts

Validate all existing contacts

Once enabled:

New contacts will automatically be validated

Existing contacts can be batch validated

DNC contacts will be excluded from voice and ringless campaigns

You can also manually validate contacts from the Contacts page.

Voice Broadcasts → DNC contacts are automatically skipped

Ringless Voicemail → DNC contacts are automatically skipped

SMS → Messages will still send (unless restricted separately)

In campaigns and triggers, DNC contacts will be marked as skipped to maintain compliance.

Each DNC lookup is billed per validation and calculated based on your plan’s credit pricing.

This feature helps you:

✔️ Stay compliant

✔️ Reduce compliance risk

✔️ Protect your sender reputation

✔️ Prevent restricted voice sends

✔️ Maintain clean, validated contact lists

DNC Scrubbing ensures safer, more compliant voice campaigns — automatically.

If you need help enabling DNC Lookup, please contact support.

You can now connect your Shopify store directly to Call Loop and automate your SMS marketing with real-time customer syncing.

This integration makes it easier to grow your list, segment customers, and drive more repeat sales.

With the Shopify integration, you can now:

Connect your Shopify store in just a few clicks

Automatically sync Shopify customers into Call Loop

Build SMS lists based on store data

Trigger campaigns using customer activity

Send promotions, updates, and follow-ups via SMS

Go to Integrations

Select Shopify

Connect your store

Authorize access

Start syncing customers automatically

Once connected, your Shopify customer data will begin syncing into your Call Loop account.

The Shopify integration allows you to:

Automate SMS marketing directly from your ecommerce store

Increase repeat purchases

Improve customer engagement

Save time with automatic syncing

Your store data, now powering smarter SMS campaigns.

You can now clone your own voice and use it for AI-powered text-to-speech inside Call Loop.

This new Custom Voice feature allows you to generate audio that sounds like you, and use it in your campaigns at scale.

You can now:

Use your custom voice for:

Preview, rename, or delete your custom voices anytime

Once saved, your custom voice will appear in the Custom Voices tab and can be selected when creating new audio.

Currently available in:

Personalization (merge fields) is not supported when using custom voices.

If a custom voice is selected, personalization options will be disabled — and vice versa.

Now you can:

Scale your outreach

Keep your messaging authentic

Maintain consistent voice branding

Automate communication without losing your personal touch

Your voice, powered by AI.

We’ve added a new Mailchimp integration to Call Loop, making it easy to keep your SMS and email contacts in sync.

This update allows you to automatically move contacts between Call Loop and Mailchimp, no manual imports required.

Connect your Mailchimp account from the Integrations page in Call Loop

Secure login and approval flow

When a contact captures an email in Call Loop, they can be automatically added to a selected Mailchimp audience

Map phone number fields

Optionally apply tags to organize contacts in Mailchimp

Automatically save contacts to Call Loop when they subscribe through a Mailchimp form

Assign contacts to a specific Call Loop list or create a new one

Test automations directly from Call Loop

Rename, enable, or disable workflows at any time

Mailchimp contact IDs are saved in Call Loop to keep records properly linked between platforms

This integration helps you:

Combine SMS and email marketing workflows

Keep contact data consistent across platforms

Save time by eliminating manual syncing

Log into your Call Loop account to connect Mailchimp and start using the integration today.

As always, we’d love your feedback as we continue expanding our integrations.

We’re excited to announce that Call Loop now has a native integration with ClickBank — making it easier than ever to connect your account, automate campaigns, and track your results.

API + Secret Key Setup – Securely connect your ClickBank account using your API Key and Secret Key.

Updated Webhook Interface – Now includes a new Product Field showing all your ClickBank products (titles, categories, and prices).

Product Filtering – Filter by product name and select multiple products to trigger automations.

Real-Time Validation – Incorrect credentials return instant error messages, so setup is always secure.

Automated Contact Updates – Seamlessly create or update contacts in Call Loop whenever a transaction occurs.

This integration makes it simple to:

Log in to Call Loop, connect your ClickBank account, and start automating your customer engagement today.

We’ve redesigned the Numbers Page in Call Loop to make buying, managing, and customizing your numbers easier and more effective.

Log in to your Call Loop account, head to the Numbers Page, and try it today.

We're excited to announce an important improvement to Click Stats in Call Loop broadcasts!

Previously, Call Loop counted link previews on mobile devices as clicks. This meant that when a phone generated a preview of your URL, it was incorrectly logged as a customer action.

Now, only real taps — when a customer actually clicks your link — are counted.

This improvement is live for all accounts. Log in to your Call Loop dashboard today to check your updated stats.