Changelog
Follow up on the latest improvements and updates.
RSS
improved
Numbers
SMS
Redesigned Numbers Page + Caller ID
We’ve redesigned the Numbers Page in Call Loop to make buying, managing, and customizing your numbers easier and more effective.
🆕 What’s New
- Simplified Number Purchase: Instantly buy a 10DLC long 10-digit number with your preferred area code.
- Toll-Free Options: Easily add a toll-free number for nationwide reach.
- Streamlined Applications: Fill out required forms for 10DLC or toll-free numbers quickly and without confusion.
- Caller ID for Voice: Add a Caller ID to your Ringless Voicemail and Voice Broadcasts, so your contacts see a recognizable number and trust your messages.
✅ Why It Matters
- More control over how your brand shows up in SMS and voice.
- Smoother workflows for scaling broadcasts.
- Easier compliance with number registration requirements.
- Improved trust and engagement with your audience.
🚀 Available Now
Log in to your Call Loop account, head to the Numbers Page, and try it today.
fixed
Broadcasts
Analytics
SMS
Accurate Click Tracking for Broadcasts
We're excited to announce an important improvement to Click Stats in Call Loop broadcasts!
🆕 What Changed
Previously, Call Loop counted link previews on mobile devices as clicks. This meant that when a phone generated a preview of your URL, it was incorrectly logged as a customer action.
Now, only real taps — when a customer actually clicks your link — are counted.
✅ Why It Matters
- 100% Accurate Reporting: Your stats now reflect true customer engagement.
- Smarter Decisions: Compare broadcasts with confidence and see what’s really driving results.
- Better ROI: Target and retarget based on verified customer actions.
💡 Pro Tip
- Always use the Call Loop Link Shortener to make sure your links are tracked correctly.
- Export your click reports to create segmented lists of engaged contacts, then follow up with a new broadcast to boost conversions.
🚀 Available Now
This improvement is live for all accounts. Log in to your Call Loop dashboard today to check your updated stats.
new
Broadcasts
Contacts
SMS
Validate Contacts While Creating Broadcasts
We’ve made validating your contacts and saving credits easier — and faster.
🆕 What’s New
You can now
validate your contacts directly inside the broadcast flow
. No more jumping into Contacts, selecting a list, and running validation separately. Just create your broadcast, click validate, and Call Loop will handle it automatically.✅ Why It Matters
- Save Credits:Validation costs just 0.25 credits per number but prevents wasting 1 full credit on landlines.
- Save Time:Validate your contacts without leaving the broadcast creation process.
- Send Smarter:Only textable numbers remain, so your broadcasts are more efficient and effective.
🚀 Available Now
This feature is live for all accounts. Head to your Call Loop dashboard and try it on your next broadcast.
new
Broadcasts
Calling
Short Call Penalty for Voice Broadcasts
We’ve introduced a new safeguard for Voice Broadcast recordings to help ensure high-quality messages and transparent credit usage.
🆕 What’s New
- If a Voice Broadcast recording is 7 seconds or less, credits will be deducted as follows:
- 1 credit for the send
- + 0.25 credits as a penalty for the short recording
- This rule applies only to Voice Broadcasts. Ringless Voicemail is not affected.
✅ Why It Matters
- Encourages clear, complete messages that give recipients enough time to hear your offer.
- Provides transparency into how credits are deducted for ultra-short broadcasts.
- Helps you get better engagement and results from every broadcast.
🚀 What To Do Next
Before sending your next Voice Broadcast, double-check that your recording is at least 7 seconds long to avoid extra credit deductions.
new
Numbers
Buy Local Numbers
We just made Call Loop even more powerful.
You can now buy Local and Toll-Free phone numbers directly inside your account—including local numbers tailored to your area or audience.
🚀 What’s New:
- 📞 Add More Numbers: Need multiple lines for different campaigns, regions, or teams? Now you can easily add more numbers as needed.
- 📍 Get Local Numbers: Want to appear more familiar and trusted? Search for and buy local numbers to match your contacts’ area codes.
- ⚡ Instant Activation: Buy and start using new numbers in seconds—no support ticket needed.
🔧 Why It Matters:
Now you can:
- Run localized campaigns that feel personal.
- Separate departments or teams by number.
- Increase deliverability and trust with area-matching caller IDs.
This is just one of many updates we’re rolling out to give you more control, scale, and success with your messaging.
new
Admin
Numbers
A2P 10DLC Registration for Local Numbers 🇺🇸
If you’re sending texts using local phone numbers, it’s now easier than ever to stay compliant and boost your message deliverability.
We’ve launched a built-in A2P 10DLC registration flow—so you can get your brand and campaign approved directly inside Call Loop.
📲 What’s A2P 10DLC?
A2P 10DLC is the industry standard for sending Application-to-Person (A2P) messages via 10-digit long codes (local numbers).
To stay compliant with carrier regulations and avoid message filtering, registration is now required.
🚀 What You Can Do Now:
- Register your business and brand directly in Call Loop.
- Get your texting campaigns approved for A2P 10DLC messaging.
- Use local phone numbers to send compliant, high-deliverability SMS messages.
💡 Why It Matters:
Carriers are enforcing A2P 10DLC requirements to protect consumers and improve message quality.
By registering, you’ll:
- Improve deliverability and throughput
- Reduce the chance of messages getting flagged or filtered
- Stay compliant with industry regulations
⸻
Start your registration today from your Call Loop dashboard!
Need help? Our team is here to guide you through the process.
new
Integrations
Triggers
Contacts
Add Contacts from Your CRM with our NEW Inbound Webhooks
We’re excited to announce a powerful new update: Inbound Webhooks are now live in Call Loop! 🚀
With this new feature, you can seamlessly add contacts to your Call Loop groups by sending a POST or GET request directly from your CRM, marketing automation tool, or any external platform.
🔗 Here’s what you can do:
- Map your webhook URL to a specific Call Loop GroupList
- Send data via POST or GET requests from tools like Zapier, Pabbly, or your own custom scripts
- Automatically add new leads or contacts to your voice, SMS, or ringless voicemail campaigns without manual imports.
🛠 How it works:
- Create an Inbound Webhook in your Call Loop account
- Choose the List you want contacts added to
- Map your incoming fields (like name, email, phone number)
- Send a test from your CRM or automation tool – done!
This gives you faster, real-time contact sync and eliminates extra steps in your workflow. Perfect for marketers and businesses looking to automate lead capture and communication instantly.
📘 Learn more:
Check out our Help Doc to get step-by-step setup instructions:
new
Admin
SMS
Add Internal Notes in the Inbox 📝
We’ve just launched a helpful new feature in your Call Loop Inbox: you can now add internal notes to any contact conversation!
Whether you need a quick reminder or a message for your teammate, this feature makes it easy to keep context, track updates, and collaborate more effectively.
💡 What you can do:
- Add private notes to any contact thread
- Leave reminders for follow-ups or pending actions
- Share important customer info with your team
- Keep internal communication organized and off the customer-facing view
These notes are only visible to you and your team — never to the contact — so you can confidently log important details without cluttering the conversation.
🧠 Use Case Examples:
“Follow up after they launch the campaign on Friday.”
“Offered a one-time credit - confirmed with manager.”
“High-value lead. Send voicemail drop sequence next week.”
Start using notes today to stay aligned and never miss a beat in your customer conversations!
You asked—we built it.
Call Loop now supports two-way texting, making it easier than ever to have real conversations with your audience—at scale!
✅
What’s New:
- Receive Replies Instantly: Your contacts can now reply to any SMS you send, and you’ll see their messages in real time.
- Message Threads: View full message histories per contact—just like a real inbox.
- Reply Directly: Respond to questions, handle objections, or close deals—all inside Call Loop.
- Notifications: Get notified when you receive new replies so you never miss a moment.
🔥
Why It Matters:
Two-way texting opens the door to:
- Higher engagement
- Real-time lead qualification
- Personalized support
- Better customer relationships
Want to test it out? Chat with us to get added to the waiting list.
improved
Forms
Customize Your Webforms
Now you can customize your Webforms colors, subscribe button, links, and more.
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