Summary:

AI-powered inbox: classify and auto-respond to abandoned cart & welcome series replies using natural language

Description:

E-commerce customers running abandoned cart and welcome series campaigns need intelligent reply handling beyond basic keyword matching. The request is for an AI layer that classifies inbound SMS/voice replies in natural language, then automatically responds with contextually appropriate copy or triggers an opt-out.

Handling edge cases like ambiguous questions, objections, and intent signals that keyword triggers miss entirely.