Pause Campaign After Contact Responds
B
Burgundy Crayfish
If a contact is in a Campaign and replies to an SMS or triggers a Call Bank from an RVM, the campaign should automatically pause for that contact and notify the customer.
Created by Jay Butler
Chris Brisson
Hey Burgundy Crayfish, thanks for your feedback! Following up on this:
- What specific actions or notifications would you like to receive when a campaign is paused for a contact?
- Should the campaign automatically resume after a certain period, or should it remain paused until manually restarted?
- Are there any specific conditions or exceptions under which the campaign should not pause even if a contact responds?