We’ve added Do Not Call (DNC) scrubbing and validation for Voice Broadcast and Ringless Voicemail campaigns.
This feature automatically checks your contacts against DNC databases and blocks restricted numbers from receiving voice or ringless messages.
🔎 What’s New
With DNC Scrubbing enabled, you can now:
Automatically validate contacts against Do Not Call databases
Mark contacts as DNC = Yes or No
Block DNC contacts from Voice Broadcasts
Block DNC contacts from Ringless Voicemail
View DNC contacts in a dedicated tab
Manually validate individual contacts
Choose to validate only new contacts or your entire list
⚙️ How It Works
Go to Usage
Enable DNC Lookup
Choose:
Validate only new contacts
Validate all existing contacts
Once enabled:
New contacts will automatically be validated
Existing contacts can be batch validated
DNC contacts will be excluded from voice and ringless campaigns
You can also manually validate contacts from the Contacts page.
📣 Campaign Behavior
Voice Broadcasts → DNC contacts are automatically skipped
Ringless Voicemail → DNC contacts are automatically skipped
SMS → Messages will still send (unless restricted separately)
In campaigns and triggers, DNC contacts will be marked as skipped to maintain compliance.
💰 Lookup Cost
Each DNC lookup is billed per validation and calculated based on your plan’s credit pricing.
🎯 Why This Matters
This feature helps you:
✔️ Stay compliant
✔️ Reduce compliance risk
✔️ Protect your sender reputation
✔️ Prevent restricted voice sends
✔️ Maintain clean, validated contact lists
DNC Scrubbing ensures safer, more compliant voice campaigns — automatically.
If you need help enabling DNC Lookup, please contact support.