💡 Feature Requests

Summary: AI-powered inbox: classify and auto-respond to abandoned cart & welcome series replies using natural language Description: E-commerce customers running abandoned cart and welcome series campaigns need intelligent reply handling beyond basic keyword matching. The request is for an AI layer that classifies inbound SMS/voice replies in natural language, then automatically responds with contextually appropriate copy or triggers an opt-out. Handling edge cases like ambiguous questions, objections, and intent signals that keyword triggers miss entirely.

1 Need ability to search keywords in your inbox. 2 Once a reply is sent sometimes the SMS sequence of exchange is not present a day later. So>>>Please fix the feature or warn users of the limitations that are well-known before they start use. When it says beta, we are not clear about what is either broken or *incomplete. Please share limits and problems in advance. Thank you.

Our customer sends out a SMS broadcast to 500 contacts. 20 of them reply. Customer is asking for us to have an autoreply saying something like Sorry, we don't check these messages. Please call us back at 561-783-3352 OR This is an unmonitored inbox, and our team will not receive your message. Please text us directly at 562-261-2894. Thank you HaulPay ComFreight.

As a customer, I want to export all the Clicks for a single broadcast. It seems the clicks attribute is connected to the contact, not to the broadcast.

As a customer I want to make sure my SMS messages don't get filtered by the carriers becasue my message doe snot fit the guidelines. I would like to see a feature to implement a filtering system for SMS messages that allows customers to audit messages deemed suspicious. This feature aims to enhance message security and provide users with the ability to review potentially harmful content. Approved Criteria Implement a filtering mechanism for SMS messages based on predefined criteria. Provide an option for users to audit filtered messages. Ensure that legitimate messages are not incorrectly flagged as suspicious.

As a customer, we feel our contacts will think the new Call Loop shortened link will seem like a spammy link

The user would like a feature where, when someone replies, they can easily identify which message the recipient is replying to. This would allow for better and more informed responses.

The user would like to know if it’s possible to see which links recipients clicked on within a message.

I want the ability to use my own Custom Domain as a short URL for text messages.

As a customer, when someone replies to one of our SMS or MMS, I want to get an email with the name of the Broadcast, Campaign, or Trigger. Also, all the default contact info of the person who replied and the actual message they sent.